Terms of Service

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at punchpizza.click (the "Website") and all related services, content, features, and functionality offered by Punch Pizza (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to any service, or otherwise engaging with any part of our digital or physical offerings, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are between 13 and 17 years of age, you have obtained verifiable parental or legal guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You will comply with all applicable local, state, and federal laws and regulations when using our Services.

If you are accessing or using our Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include both you individually and such entity.

These Terms incorporate by reference our Privacy Policy available on our Website, which is an integral part of this Agreement.

2. Description of Services

Punch Pizza is a food service business operating in the United States that provides customers with access to freshly prepared pizza and related food and beverage products. Our Services include, but are not limited to:

• Online Ordering: The ability to browse our menu, customize your order, and place orders for delivery, carryout, or dine-in through our Website.
• Menu Information: Display of current menu items, descriptions, pricing, nutritional information, and allergen disclosures to the best of our ability.
• Promotions and Loyalty Programs: Access to special offers, discounts, coupons, deals, and loyalty reward programs as periodically made available by Punch Pizza.
• Account Management: The ability to create and manage a personal user account to streamline future orders, track order history, and manage preferences.
• Customer Support: Communication channels through which customers may seek assistance regarding orders, complaints, feedback, or inquiries.
• Third-Party Integrations: Our Website may feature integrations with third-party delivery platforms, payment processors, or mapping services to facilitate the fulfillment of your orders.

We reserve the right, in our sole discretion, to modify, suspend, discontinue, or restrict access to any portion of our Services at any time, with or without prior notice, and without liability to you or any third party. Menu items, pricing, availability, and operating hours are subject to change without notice and may vary by location.

Punch Pizza does not guarantee the continuous availability of the Website or Services. Scheduled or unscheduled maintenance, technical issues, or circumstances beyond our control may result in temporary interruptions. We shall not be liable for any loss or inconvenience arising from such interruptions.

3. User Accounts and Registration

Certain features of our Website may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your account credentials, including your password, confidential and secure;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect unauthorized access to or use of your account.

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, including for violations of these Terms or suspected fraudulent activity. You may not create multiple accounts for abusive purposes or to circumvent account restrictions or bans.

4. User Obligations and Prohibited Activities

As a condition of your use of our Website and Services, you agree to use them only for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations. You are solely responsible for your conduct while using our Services.

4.1 Permitted Use

You may use the Website and Services to browse our menu, place legitimate food orders, manage your account, and communicate with our customer support team. All other uses must be expressly authorized by Punch Pizza in writing.

4.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Violating any applicable federal, state, or local laws, regulations, or ordinances, including but not limited to consumer protection laws, food safety regulations, or privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) where applicable;
• Using the Website or Services for any fraudulent, deceptive, or misleading purpose, including placing false or duplicate orders;
• Attempting to gain unauthorized access to any portion of the Website, its servers, databases, or connected systems;
• Transmitting any malware, viruses, Trojan horses, worms, or other harmful or disruptive code through the Website;
• Using automated tools such as bots, scrapers, crawlers, or data mining programs to extract content from our Website without prior written authorization;
• Engaging in activities that impose an unreasonable or disproportionately large load on our infrastructure;
• Circumventing, disabling, or otherwise interfering with any security features or access controls on the Website;
• Posting or transmitting any content that is defamatory, harassing, threatening, abusive, obscene, or otherwise objectionable;
• Impersonating Punch Pizza, any of its employees, other users, or any other person or entity;
• Collecting or harvesting personally identifiable information of other users without their consent;
• Using the Website to advertise or promote third-party products or services without our written consent;
• Reselling, sublicensing, or commercially exploiting any portion of the Website or its content without authorization;
• Engaging in chargebacks, payment fraud, or any other abusive financial conduct in connection with your use of our Services;
• Attempting to reverse-engineer, decompile, disassemble, or otherwise derive source code from any software or technology used on the Website.

Violations of these prohibitions may result in immediate termination of your account, reporting to appropriate law enforcement authorities, and/or civil or criminal legal action as permitted under applicable law.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the specified food items subject to these Terms. Punch Pizza reserves the right to accept or reject any order at our sole discretion. An order is confirmed only when you receive an official order confirmation from us, whether by email, SMS, or on-screen notification.

By submitting an order, you represent that all information provided is accurate and complete, including your delivery address, contact information, and payment details. Punch Pizza shall not be liable for failed or delayed deliveries resulting from inaccurate information provided by the Customer.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices may vary based on your location, the time of order, applicable promotions, and applicable taxes. Punch Pizza makes every effort to ensure pricing accuracy but reserves the right to correct pricing errors at any time, including after an order has been placed.

If an item is listed at an incorrect price due to a typographical error or system malfunction, we reserve the right to cancel or modify the order at the correct price, providing you with the option to accept the corrected price or receive a full refund.

5.3 Taxes

All applicable federal, state, and local taxes, including but not limited to sales tax, will be calculated and added to your order total at checkout. You are responsible for all taxes associated with your purchase.

5.4 Payment Methods

We accept payment via major credit cards, debit cards, and any other payment methods expressly listed on our Website. All payment transactions are processed through secure, encrypted third-party payment processors. Punch Pizza does not store complete credit card information on its servers.

By providing your payment information, you authorize Punch Pizza to charge the applicable amount for your order, including any applicable taxes, fees, and delivery charges. You represent that you are the authorized holder of the payment method used.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared or dispatched for delivery. If you experience a quality issue, incorrect order, or other problem with your purchase, please contact us at [email protected] within 24 hours of receiving your order. Refunds or credits are issued at the sole discretion of Punch Pizza on a case-by-case basis, in compliance with applicable consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act.

Orders may be canceled prior to preparation at no charge. Once preparation has begun, cancellation may result in a partial or full charge depending on the stage of fulfillment.

6. Allergen and Nutritional Information

Punch Pizza makes reasonable efforts to provide accurate allergen and nutritional information on our Website. However, food items may be prepared in facilities that handle common allergens such as wheat, dairy, eggs, nuts, soy, and shellfish. Cross-contamination is possible. Customers with severe food allergies should exercise caution and contact us directly before placing an order.

Nutritional information provided is approximate and may vary based on portion size, preparation method, and ingredient substitutions. Punch Pizza is not responsible for adverse reactions resulting from undisclosed or unknown allergen sensitivities.

7. Intellectual Property Rights

7.1 Ownership

All content available on or through the Website, including but not limited to text, graphics, logos, icons, images, audio clips, videos, digital downloads, data compilations, software, and the overall look and feel of the Website ("Content"), is the exclusive intellectual property of Punch Pizza or its licensors and is protected under United States copyright, trademark, trade dress, and other applicable intellectual property laws.

The Punch Pizza name, logo, brand marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza. You may not use such marks without the prior written permission of Punch Pizza. All other trademarks, service marks, or logos referenced on the Website are the property of their respective owners.

7.2 Limited License

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for personal, non-commercial purposes in connection with ordering food products and utilizing our Services. This license does not include the right to:

• Reproduce, modify, distribute, or publicly display any Content without prior written consent;
• Create derivative works based on any Content from the Website;
• Use any Content for commercial exploitation, advertising, or any other unauthorized purpose.

7.3 User-Submitted Content

If you submit any reviews, comments, feedback, photos, or other content ("User Content") to us through the Website or any social media platform, you grant Punch Pizza a worldwide, royalty-free, irrevocable, perpetual, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media format for any lawful purpose, including marketing and promotional activities.

You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe the intellectual property rights or other rights of any third party.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy, incorporated herein by reference, describes how we collect, use, store, and protect your personal information in connection with your use of our Services. If your order or interaction involves personal data subject to the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA), additional rights and disclosures apply as set forth in our Privacy Policy.

By using our Website and Services, you consent to the collection and use of your personal information as described in our Privacy Policy.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including delivery partners, social media sites, and payment processors. These third-party services are governed by their own terms and privacy policies, and Punch Pizza has no control over their content, availability, or data practices.

The inclusion of any third-party link on our Website does not constitute an endorsement, recommendation, or approval of such third-party website or its content. Punch Pizza shall not be liable for any damages or losses arising from your use of third-party services accessed through or in connection with our Website.

10. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE QUALITY, TASTE, FRESHNESS, OR SUITABILITY OF ANY FOOD PRODUCT FOR YOUR PARTICULAR DIETARY NEEDS OR PREFERENCES.

Some states, including certain jurisdictions within the United States, do not allow the exclusion of implied warranties. In such jurisdictions, the above disclaimers apply to the fullest extent permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR DATA;
• BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR ACCESS TO OR USE OF OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR ACCOUNT;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CONTENT TRANSMITTED THROUGH THE WEBSITE;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE AVAILABLE THROUGH THE WEBSITE.

NOTWITHSTANDING ANY OTHER PROVISION IN THESE TERMS, IN NO EVENT SHALL PUNCH PIZZA'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if Punch Pizza has been advised of the possibility of such damages.

12. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, and successors (collectively, "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or access to the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or publicity rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any User Content you submit, post, or transmit through the Website;
• Any willful misconduct, fraud, or negligence on your part;
• Any dispute between you and any third party arising in connection with your use of our Services.

Punch Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with Punch Pizza in asserting any available defense and to not settle any such matter without Punch Pizza's prior written consent.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza's principal place of business is located, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

You acknowledge and agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the competent federal or state courts located within the United States, and you hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

To the extent that your jurisdiction's consumer protection laws afford you additional rights that cannot be waived by contract, nothing in these Terms is intended to limit such rights. This includes protections available under the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and applicable state consumer protection statutes.

If you are a resident of California, you may also be entitled to rights under the California Consumer Privacy Act (Civil Code § 1798.100 et seq.) and the California Privacy Rights Act, which are addressed in our Privacy Policy.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services informally by contacting Punch Pizza at [email protected]. You must provide a written description of the dispute, the specific relief sought, and your contact information. Punch Pizza will use commercially reasonable efforts to respond within thirty (30) days. Both parties agree to negotiate in good faith to attempt to resolve the dispute informally within sixty (60) days of the initial notice.

14.2 Binding Arbitration

If the informal dispute resolution process fails to resolve the dispute within the sixty (60) day period, either party may elect to resolve the dispute through binding arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The costs and fees of arbitration shall be allocated in accordance with the AAA rules, except that Punch Pizza will pay all filing, administration, and arbitrator fees for claims that do not exceed $10,000, provided that your claim is not determined to be frivolous.

14.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class action.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, data security, or confidential information.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to access or use our Website or Services.

Punch Pizza reserves the right to suspend or terminate your access to the Website or Services, with or without notice and without liability, for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Conduct that Punch Pizza determines, in its sole discretion, to be harmful to other users, Punch Pizza, third parties, or the integrity of the Services;
• Requests from law enforcement or regulatory authorities;
• Discontinuation or material modification of the Services;
• Unexpected technical or security issues.

Upon termination of your account or access rights, your right to use the Website and Services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

You may terminate your account at any time by contacting us at [email protected] or through the account settings on the Website, if available.

16. Changes to These Terms

Punch Pizza reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. We will notify you of material changes by:

• Posting the updated Terms on this page with a revised "Last Updated" date;
• Sending a notification to the email address associated with your account (if applicable); and/or
• Displaying a prominent notice on our Website.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the updated Terms, you must stop using our Services immediately.

Changes to these Terms will not apply retroactively to disputes that arose before the effective date of the updated Terms, unless expressly stated otherwise.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or invalidated by the removal or modification of any such provision.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly acknowledged and agreed to by Punch Pizza in writing. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions posted on the Website, constitute the entire agreement between you and Punch Pizza with respect to the subject matter hereof. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

In the event of any conflict between these Terms and any other agreement or policy applicable to a specific feature or promotion, the more specific agreement or policy shall govern to the extent of the conflict.

19. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, government orders or restrictions, labor disputes, supply chain disruptions, internet or telecommunications outages, or acts of terrorism or war.

In the event of a force majeure event, Punch Pizza will use commercially reasonable efforts to resume normal operations as soon as practicable and will provide notice to affected customers where reasonably possible.

20. Accessibility

Punch Pizza is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience difficulty accessing any portion of our Website due to a disability, please contact us at [email protected] and we will make reasonable efforts to provide the information or functionality you need through alternative means.

21. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from Punch Pizza, including but not limited to order confirmations, promotional offers, operational announcements, and updates to these Terms. You agree that all notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of promotional communications, you may do so by following the unsubscribe instructions provided in any such communication or by contacting us directly at [email protected]. Please note that even after opting out of promotional communications, you may continue to receive transactional and operational communications related to your account or orders.

22. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you need to exercise any rights provided under applicable law, please contact us using the information below:

We will make every effort to respond to your inquiry within a reasonable timeframe, typically within five (5) to ten (10) business days, depending on the nature and complexity of your request.

These Terms of Service were last updated on March 28, 2026, and are effective as of that date.